screen is black

Discussion in 'StarCraft 2 Tech Support' started by addict, Aug 15, 2010.

screen is black

Discussion in 'StarCraft 2 Tech Support' started by addict, Aug 15, 2010.

  1. addict

    addict New Member

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    hey guys , i didnt see any posts like this anywhere on the page so this is my problem:

    i fully downloaded and installed SC2 from the blizzard store and i was really excited to play it but whenever i started it up its just a black screen for about 5 minetes, then the SC2 mouse pops up. i waited about 15 minutes for anything else to happen but with no luck. i called blizzard customer support and he said that my computer should be able to play it . anyway i uninstalled it and im redownloading at the moment to see if there was just something wrong with the original download. can anyone tell me anyway to help this please, i really need to play this game. thanks in advance
     
  2. TheXev

    TheXev Active Member

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    Please read my FAQ, then post a full dxdiag dump of your machine. With the information about your system, we can get a better idea of what may be going wrong.