installation problem

Discussion in 'StarCraft 2 Tech Support' started by hdp, Jul 27, 2010.

installation problem

Discussion in 'StarCraft 2 Tech Support' started by hdp, Jul 27, 2010.

  1. hdp

    hdp Guest

    sup guys, hows sc2?

    i bought sc2 game, went home, install game, at 42% it stopped loading, 5minutes later, it says something about error code 5 and it says my sc2 cd is dirty or cracked or w/e... but i just bought it its new. i kept restarting and reinstalling but it wont work.. any ideas whats going on? i want to dl from cd, dling from online takes 15hours for me. damn blizzard kill my cd.

    i used my friends sc2 cd to install and it went well. but my cd is messed up do you guys think i can like return it for a new one or something? the cd i bought have no use
     
  2. MeisterX

    MeisterX Hyperion

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    So you installed off your friend's CD? That's not really a tech support issue for us. You'll need to contact Blizzard support about the issue, or try taking the CD back to GameStop or wherever you ordered from. I doubt that'll help though.

    I'd recommend trying Blizzard support they will likely send you a new CD.
     
  3. rui-no-onna

    rui-no-onna Member

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    Actually, they probably will. Usually, store policies state they don't issue refunds for video games, etc, but they will issue a replacement of the same item in case it's faulty. Should save the OP some postage. :p
     
  4. REBOKTO

    REBOKTO Guest

    i had the same issue so i got a replacement disc today and then got the same error.

    The installer was unable to read the file "Repack-MPQ\fileset.enUS#Campaigns#Liberty.SC2Campaign#enUS.SC2Assets\Assets\Textures\cinematic_bettermarine.ogv". This error may be caused by problems with the media or drive at D:\--for example, a scratched or dirty CD-ROM/DVD-ROM, hard drive corruption, or a networking problem while downloading the installer. (The error code was 5.) If this problem persists, please contact Blizzard Technical Support. (ReadJob::Execute)

    although the file that it was unable to read last time was a different one, it was some pdf file. totally boggled :S
     
  5. acaciadragon

    acaciadragon Guest

    hey guys, just copy all the files of the disk to a new folder and eun the installer, that fix the problem. Good luck
     
  6. TheXev

    TheXev Active Member

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    I would wager its your DVD drive. You could try installing via the digital download?
     
  7. Case23

    Case23 Guest

    have you tried to run the installer as admin? maybe that works.
     
  8. TheXev

    TheXev Active Member

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    The installer prompts to elevate to administrator, so that shouldn't be the issue.
     
  9. jowa78

    jowa78 New Member

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    Blizzard Tech Support doesn't answer the phone.

    I called Blizzard Tech Support at least 10 times now and the wait is incredible. I am calling from Asia and twice i waited over half an hour and they still won't pick up. I have spent more money calling Tech Support line than 2-3 boxes of Starcraft 2. They don't answer the Tech Support line do they?!??!!?

    I can't install past 51% but i don't get any error message. I tried to copy all content of the CD to the PC but it literally takes forever, more than 24 hours to copy, does that sound right?

    Please help!

    I am sorry I didn't post this into an existing thread, please pardon me, I really don't know how to do it...i spent some time playing around the website and only figured out how to post new thread.

    HELP!!!! I paid US$75 for game and shipping plus US$100 for phone call to wait in the line for tech support but still can't play the game!